Frequently Asked Questions

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

 - Product is defective

 - Product is not as described

 - Product must be unopened

 - Product must be in original packaging

 - Product must be unused

 - Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

All refunds will be subject to a 15% restocking fee.

Exceptions to Return Policy

Please note that the exception to our return policy is as follows: 

 - Customized products cannot be returned, refunded, or exchanged. Your return will not be accepted if the returned item does not satisfy this requirement. 

If you choose not to return the item via the authorized shipper, you will be responsible for the shipping costs.

Restocking Fee

Items can be exchanged, returned for store credit, or refunded to the original payment method. However, all returned items will be charged a fifteen percent (15%) restocking fee.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

https://www.craftmakinjunkie.com

sherry.norman@craftmakinjunkie.com

This document was last updated on May 5, 2023

Yes. There is a 15% restocking fee for returned items. Please see our refund and return policy for further details.

We accept most major credit cards (including Visa, Mastercard, Discover, and American Express), Apple Pay, Google Pay, Craft Makin Junkie gift cards, and PayPal. We do not accept cash, checks, or COD.

Orders will ship via USPS. Please allow 3-5 business days after placing an order for the item to ship. Please allow 4-7 business days to process customized orders and an additional 1-3 business days for shipping time. Orders placed after 4 p.m. on Friday and during the weekend will not process until the first available business day. Shipping times are subject to change during the holidays.

To ensure your customized products are delivered by the holiday season, please refer to the following order-by dates based on your chosen shipping method:

· USPS Ground Advantage:

  Order by: December 7

· First-Class Mail:

  Order by: December 7

· Priority Mail:

  Order by: December 8

· Priority Mail Express:

  Order by: December 10

We advise placing your order by the specified dates to guarantee that your customized items are delivered before the holiday festivities. Ordering ahead of these deadlines allows for production and shipping times, ensuring a hassle-free and joyful holiday season.

We hope this helps you plan your holiday shopping for customized products. Should you have more questions or need further guidance, please do not hesitate to get in touch. Wishing you a delightful and stress-free holiday season!

To guarantee your items arrive for the holiday season, please take note of the following order-by dates based on your preferred shipping method:

· USPS Ground Advantage:

  Order by: December 10

· First-Class Mail:

  Order by: December 10

· Priority Mail:

  Order by: December 11

· Priority Mail Express:

  Order by: December 13

By placing your orders on or before these specified dates, you can increase the likelihood of receiving your items in time for your holiday celebrations. We recommend ordering in advance of these deadlines to allow for any unexpected shipping delays, ensuring a stress-free and joyful holiday season.

We hope this helps you plan your holiday shopping. Should you have more questions or need further guidance, please do not hesitate to get in touch. Wishing you a delightful and stress-free holiday season!

The weight and number of shipped items will determine the cost of shipping.

Unfortunately, at this time, we do not offer international shipping.

Please contact us at sherry.norman@craftmakinjunkie.com. We will do our best to help you.

Yes, we require 50% of the total order due upfront. The remaining balance is due in full once the item is completed. You will receive an email letting you know the item is ready to ship with a phone number to call to arrange payment.

 Unfortunately, customized orders cannot be changed or canceled once you have placed your order. Completion of your order confirms that you have reviewed and verified your order before it was submitted.

For non-customized orders, please contact us at sherry.norman@craftmakinjunkie.com, and we will try our best to accommodate you. 

Please see our refund and return policy for further details.

We can accept images with the following extensions: .jpg; .gif; .bmp; .png; .svg, and .dxf. 

In addition, the files must be 200MB or smaller. The file size will affect the uploading time along with your Internet connection speed, so please be patient when uploading a larger image.

Try to use the best-quality image. The recommended settings are 200 pixels and 300 dpi. If your image doesn’t conform to the resolution/size requirements, you must either rescan the image or use a higher-quality one.

When scanning/rescanning photographs, please use a resolution of 300 dpi or more. If you need to reduce the resolution, you can do it later. Increasing low-resolution images will only result in a loss of image quality. The image will be reproduced as it appears. However, in some instances, we may need to crop the image to fit the product ordered. Close-ups and images with bright colors will produce the best results.

(Craft Makin Junkie reserves the right to refuse reproduction of your submitted photos at our discretion if they are licensed, copyrighted, or considered inappropriate for language, content, or material.)

We do! See https://craftmakinjunkie.com/shop to purchase a gift card.

Yes, they expire one year after the date issued. 

Please either click on the unsubscribe link in the email or contact us at sherry.norman@craftmakinjunkie.com.